Privacy Policy

Privacy Policy

Last updated: [Insert Date]

Catalina Film Festival & Institute respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have when using our website, submitting forms, purchasing merchandise, registering for festival-related activities, or interacting with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Catalina Film Festival & Institute operates this website to provide information about the festival, film submissions, programs, events, partnerships, merchandise, donations, and related activities.

For privacy-related questions, you can contact us at:

Email: [Insert privacy/contact email]
Organization: Catalina Film Festival & Institute
Website: catalinafilm.org

2. Information We Collect

We may collect personal information when you interact with our website or services. This may include:

• Contact information: such as your name, email address, phone number, mailing address, organization, or role.
• Festival and submission-related information: such as filmmaker details, project information, screening inquiries, press requests, partnership inquiries, volunteer applications, or other information you choose to submit through forms.
• Newsletter and communication preferences: such as your email address, interests, subscription status, and communication preferences.
• Donation, ticketing, or merchandise information: such as billing details, shipping address, order information, donation details, and transaction-related records.
• Technical and usage information: such as IP address, browser type, device information, pages visited, referring pages, approximate location, cookie identifiers, and analytics data.
• Information from third-party services: if you interact with us through platforms such as FilmFreeway, Eventive, EOfest, payment processors, email platforms, analytics tools, or merchandise fulfillment providers.

Payment card details are processed by secure third-party payment providers and are not stored directly by Catalina Film Festival & Institute.

3. How We Use Your Information

We may use personal information for the following purposes:

• To operate, maintain, and improve the website.
• To respond to inquiries, requests, and messages.
• To manage festival submissions, filmmaker communications, programming, and event participation.
• To provide ticketing, event information, festival updates, and visitor support.
• To send newsletters, announcements, submission updates, ticket releases, program news, and promotional communications where permitted.
• To process donations, merchandise orders, payments, shipping, and customer service requests.
• To manage partnerships, sponsorships, press inquiries, volunteer applications, and institutional communications.
• To analyze website performance, user experience, and audience engagement.
• To protect the security, integrity, and lawful operation of the website and our services.
• To comply with legal, accounting, tax, regulatory, or contractual obligations.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand website usage, remember preferences, measure performance, and support communications or marketing.

Cookies may be used for website functionality, analytics, performance measurement, form functionality, newsletter or CRM integration, embedded media, security, and fraud prevention.

Where required, we will request your consent before placing non-essential cookies. You can usually manage cookies through your browser settings. If we use a cookie banner or consent tool, you can adjust your preferences through that tool.

5. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted third parties only when needed to operate the website, provide services, process transactions, manage submissions, fulfill orders, or comply with legal obligations.

These third parties may include:

• Website hosting providers.
• Email and newsletter platforms.
• CRM or form-management platforms.
• Analytics providers.
• Payment processors.
• Ticketing platforms.
• Film submission platforms.
• Merchandise fulfillment providers.
• Shipping carriers.
• Event partners, sponsors, or service providers where necessary for festival operations.
• Legal, accounting, compliance, or security advisers.

Third-party services operate under their own privacy policies. We encourage you to review their policies when using external platforms linked from our website.

6. Film Submissions, Ticketing, and External Platforms

Film submissions, ticket purchases, event registrations, and certain festival services may be handled through third-party platforms such as FilmFreeway, Eventive, EOfest, or similar providers.

When you use those platforms, your information may be collected directly by them. Their privacy policies and terms will apply to their processing of your information.

Catalina Film Festival & Institute may receive relevant information from those platforms to manage submissions, programming, ticketing, communications, event access, and festival operations.

7. Donations and Merchandise

If you make a donation or purchase merchandise, we may collect information necessary to process the transaction, confirm the order, provide receipts, respond to support requests, and fulfill delivery.

Payment information is processed by third-party payment providers. We do not directly store full credit card numbers.

Merchandise orders may require sharing limited order and shipping details with fulfillment partners and shipping carriers.

8. Email Communications

If you subscribe to our newsletter or opt in to receive communications, we may send you festival announcements, submission updates, ticket information, program news, fundraising messages, partner updates, and related communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

We may still send non-marketing messages when necessary, such as transaction confirmations, ticket information, order updates, donation receipts, or important service notices.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information and the reason it was collected.

• Contact inquiries may be retained for follow-up and administrative purposes.
• Submission-related information may be retained for programming, archival, reporting, and festival administration.
• Transaction records may be retained for tax, accounting, legal, and audit purposes.
• Newsletter data is retained until you unsubscribe or request deletion, subject to any legal or operational requirements.

When information is no longer needed, we will delete, anonymize, or securely retain it according to applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online platform, or transmission method is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we handle.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of your information.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

To exercise your rights, contact us at [Insert privacy/contact email]. We may need to verify your identity before responding to certain requests.

12. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy law, including the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion; the right to correct inaccurate information; the right to opt out of sale or sharing where applicable; the right to limit the use of sensitive personal information where applicable; and the right not to be discriminated against for exercising your privacy rights.

Catalina Film Festival & Institute does not sell personal information in the traditional sense. If any third-party advertising or analytics tools are used in a way that may be considered “sharing” under California law, we will provide any required opt-out mechanism.

To submit a California privacy request, contact us at [Insert privacy/contact email].

13. International Visitors

Our website may be accessed by visitors from outside the United States. If you use our website from outside the United States, you understand that your information may be processed in the United States or in other countries where our service providers operate.

Where required, we will take appropriate steps to protect international transfers of personal information.

14. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to delete the information.

15. Links to Other Websites

Our website may contain links to third-party websites, platforms, ticketing services, submission platforms, partners, sponsors, social media pages, embedded media, or external resources.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of those websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the website after changes are posted means that you acknowledge the updated Privacy Policy.

17. Contact Us

For questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact:

Catalina Film Festival & Institute
Email: [Insert privacy/contact email]
Website: catalinafilm.org

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